Resilience Course
Why should your teams and managers attend our resilience course?
- Have you noticed your teams sometimes struggle to bounce back from challenges at work and knockbacks?
- Does their experience affect them for the next half an hour, hour or longer?
- How does this affect the service received by the next customer?
- Would you like to equip your teams with the skills and proven strategies that help buiold their resilience?
Resilience Course
Duration: 4 hours
This ‘Resilience’ course can be delivered virtually or on-site.
It is important that teams and managers have the skills to be able to bounce back from challenging situations at work, which may affect how they feel as well as their actions and performance. This resilience training will build the skills of your teams, to ensure they can apply the resilience strategies when they need them.
Jacqui Turner
Jacqui Turner is a multi award winning trainer who specialises in customer service and leadership training after spending 27 years working within contact centre environments initially as a customer service advisor before moving into management and Training Roles.
As the owner of Turner Corner Learning Solutions, Jacqui has been named within the Top 15 Global CX Influencers in 2024. Turner Corner has also been awarded Best Customer Service Training Provider for 2 consecutive years. Jacqui now helps companies deliver service excellence by developing the skills of customer service teams and Team Leaders
The development of your teams, is in very safe hands.
Resilience Course Outline
This is a ‘Resilience’ course, for all teams and Team Leaders.
When your teams have attended this course; they will be able to apply the tools and strategies they learn, within their working environment and at home.
During this course your teams will…
- Define Resilience and Wellbeing
- Understand the relationship between wellbeing, and resilience
- Explore the characteristics of resilient individuals
- Recognise and Managing Stress
- Identify common personal and workplace stressors
- Learn how to spot early signs of stress in yourself and others
- Awareness of Stress Drivers and Mind Traps
- Uncover thinking patterns that increase vulnerability to stress
- Learn how to challenge and change unhelpful mental habits
- Perspective Shifting
- Explore how changing your viewpoint can reduce stress and build resilience
- Practice tools like gratitude, reframing, and breathing techniques
- Resilience Strategies and Habits
- Discover practical daily habits to boost resilience and maintain wellbeing
- Build a personal resilience action plan
The above is an example of typical content, however all our courses are tailored to our clients specific needs.
You choose which topics/objectives you require for your teams
Training can be delivered on site or virtually
Duration of training modules is dependant on experience of teams and identified skill gaps.
Go to our Testimonials to check out glowing reviews from our very satisfied and prestigious clients.
Contact Jacqui on 07834838521 or Email info@turnercorner.co.uk to discuss your requirements and obtain costings or book a Discovery Call using the button below:
