Management Communication

Course Duration: 1 Day

Are there occasions when something you said to another person was misunderstood and occasions when you misunderstood what someone else said to you? Have you ever considered why this happened?

This may happen more than you think, particularly in business, as we are rushing around trying to get things done quickly. So perhaps we don’t spend enough time thinking about how we communicate or even choosing the most effective media – how many of us have over relied on email?

In my experience, staff often name communication as being in the top 3 of business areas that can be improved – so perhaps developing our communication skills as managers is a good place to start.

When you have attended this course you will know how to adapt your communication with colleagues, peers and managers so that you avoid misunderstandings and confrontation. You will feel relaxed and confident about getting your message across and thereby achieving better results.

During this course you will…

  • Identify the importance of effective communication for managers.
  • Discuss the consequences to the business of ineffective communication.
  • Explore communication theories and models.
  • Assess your own level of communication skills.
  • Consider potential communication barriers and how to overcome them.
  • Develop your effective communication skills as a reflective manager.