Why choose Turner Corner?

Award Winning Trainer & Exceptional Associates

Our Training and Coaching Services are delivered by an award winning Trainer/Coach who has 30 years experience working in the Customer Service Industry.
Jacqui specialises in the development of creative customer service programmes, which take a ‘holistic’ approach by focusing on the mindset as well as the communication skills of employees. When individuals have negative/limiting beliefs this can adversely affect emotions which in turn affects behaviour. We ensure employees always deliver their best service, by equipping individuals with skills to effectively manage their mind-set and emotions.
Positive beliefs, drive positive thoughts and emotions and positive behaviours.

Highly Experienced

We have worked within Learning and Development for over 20 years across many sectors including Financial Services, Utilities and Retail. Jacqui’s bespoke programmes have received internal company recognition and External Awards. In addition we work with experienced Associate Trainers who are highly regarded within the L&D industry.
We are highly regarded as Professionals who have a genuine passion for helping others achieve their potential and for supporting Clients to attract more customers and retain employees.

We listen to your needs

Turner Corner is a provider that prides itself on gaining insight into what you need from training and delivering tailored learning solutions that achieve optimum results for your investment. We provide an ‘end-to-end’ Training and Coaching service, which includes a free 30 day email support service, post-training, with every course. We don’t walk away until you are 100% satisfied.

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Jacqui Turner is a proud member of the European Mentoring and Coaching Council.

The EMCC exists to develop, promote and set the expectation of best practice in mentoring and coaching across Europe and beyond.

Their vision is to be the ‘go to body’ for setting the highest quality standards in Mentoring and Coaching.

Our Courses

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Coaching Skills

Whether you are a Manager or a workplace coach, this course will help develop your knowledge, skills and build your confidence.

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This course encompasses enhanced techniques & communication skills which will equip employees with the tools to manage negative beliefs and emotions that they face on a daily basis.

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Frustrated with lower than desired customer satisfaction results in addition to a reduction in customer retention?

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Be aware of yourself and your everyday emotion.  Learn how you can be seen, understood and be heard…                                                                             

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Complaint Handling

Learn to approach complaints with confidence knowing your customers will believe that you understand them & will want to find the ‘right solution’ for them.

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Our 3 day programme will make a measurable difference to the service provided by all employees and not only increase customer satisfaction scores, but also help to attract more customers.

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