Turner Corner News

I was very proud to be invited to the recent CXOutsourcers Mindshare Event in Ottaw, as a Guest Panelist. My main topic was the importance of team managers supporting their teams who support vulnerable customers as speaking to customers in difficult situations does...

How to Write SMART Objectives 1. Start with the “Why”When helping a team member to learn how to write SMART Objectives, explain why writing them are important: They provide clear focus They help measure progress They support accountability and development 2. Break...

At Turner Corner Learning Solutions, we’re always looking for new ways to support individuals and organisations on their journey to growth, confidence, and success. That’s why we’re thrilled to announce the launch of two exciting new community groups – each designed...

How to handle complaints In my short how to handle complaints video I explain how the LAST Model can be used to effectively handle complaints. You can view the short video below How to handle complaints video If you'd like your team to develop their skills and...

Time Management Tips In my short how to work smarter video I share 3 tips that you can quickly implement into your day, that will help you work smarter and nail your priorities. Time Management Video If you're looking for Time Management Training for your Team...

Yesterday I delivered training to a team of advisors working in financial services After sending each person a form asking them to share what conversations they find difficult I was able to tailor the training specifically around the situations they had outlined. We...

I received the best LinkedIn DM ever last weekend. Back in 2023 I gifted the proceeds from the sale of my Job Seeker's Guide, priced at £14.99 to Hope4 Charity, which helps families in Ukraine. One of my connections purchased the guide and asked me to gift it to...

I am so excited to announce that earlier this week I was ranked as number 15 in the Top CX Influencers category by CX Magazine. The ranking is global recognition for the work I do to help companies deliver great experiences to their customers. It's the first time I...

A big thank you to the Malvern Gazette for featuring our business award in this week's online edition. Our story will also be featured in The Worcester News and a future edition of the Malvern Gazette paper. It's always a fantastic honour to be recognised locally for...

We are so very proud to be awarded Best Customer Service Training Provider 2023/2024 by Central England Prestige Awards. If you're looking for a training company that you can trust to provide training that delivers a high return on your investment and wow your...

Well I'm pleased to announce that I launched my new Quick-Step To Happier Customers LinkedIn Live series on Friday 19th January. I was a little nervous as it was my first solo session, but I'm very pleased with how well it went. Some feedback from attendees or people...

A huge congratulations to our client Nucleus Financial who were awarded Gold in Small Contact Centre of the Year, Improvement Strategy of the Year, Complaints team of the Year and Bronze in Medium Contact Centre of the Year at the UKCCF Awards 2023. We've been working...

𝗛𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿........... Worked to complete a jigsaw puzzle only to find that final piece is missing? I'm guessing you were feeling very frustrated, as you could see the full picture so clearly, yet that one empty spot prevents completion. Have you ever wondered how a...

We've won yet another award! It's been announced today that Turner Corner Learning Solutions, has been awarded Best Customer Service Training Provider - West Midlands 2023. We couldn't be more excited and honoured. A huge THANK YOU to everyone who has taken the time...

𝗗𝗼𝗲𝘀 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺 𝗙𝗲𝗮𝗿 𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗼𝗿𝗲 𝗧𝗵𝗮𝗻 𝗮 𝗩𝗶𝘀𝗶𝘁 𝘁𝗼 𝘁𝗵𝗲 𝗗𝗲𝗻𝘁𝗶𝘀𝘁? Ease their anxiety and unlock their potential Our September masterclass offers proven insights and management techniques for supporting team members through change: 𝗦𝗲𝗽𝘁 𝟮𝟬: How to use Insights Discovery to...

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗻𝗲𝗲𝗱𝘀 𝗮𝗿𝗲 𝗺𝗼𝗿𝗲 𝘃𝗮𝗿𝗶𝗮𝗯𝗹𝗲 𝘁𝗵𝗮𝗻 𝘀𝘂𝗺𝗺𝗲𝗿 𝘄𝗲𝗮𝘁𝗵𝗲𝗿 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗞! Customers don't all want the same products and services. Some will want brollies if staying in the UK and other lucky people want a swimsuit and sun lotion if they're going to warmer climates 😎 Customers...

How to achieve a high return on your training investment 90% of what we learn can be forgotten within 31 days! And this is why companies can sometimes struggle to achieve a high return on their training investment. When we work with clients, we want to ensure they get...

The Importance Of Teamwork 𝗜𝗺𝗮𝗴𝗶𝗻𝗲 𝘁𝗵𝗶𝘀 𝘀𝗰𝗲𝗻𝗮𝗿𝗶𝗼: A customer is experiencing issues with a product they recently purchased from a company. They reach out to the customer support department to seek assistance. However, as the customer support agent delves into the...

What are the benefits of mystery shopping? What are the benefits of mystery shopping on service excellence? Have you ever considered this? 🔍 𝗧𝗵𝗲 𝗧𝗿𝘂𝗲 𝗣𝗶𝗰𝘁𝘂𝗿𝗲: 🤫 You get an honest picture of your team's current knowledge and skills. No nerves, no pressure, just their...

What's the critical factor of the success of training? 𝘜𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘵𝘩𝘦 𝘶𝘯𝘪𝘲𝘶𝘦 𝘯𝘦𝘦𝘥𝘴 𝘢𝘯𝘥 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘱𝘢𝘳𝘵𝘪𝘤𝘪𝘱𝘢𝘯𝘵𝘴! This is where the power of a 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗡𝗲𝗲𝗱𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 (𝗧𝗡𝗔) comes into play. 𝗛𝗲𝗿𝗲'𝘀 𝘀𝗼𝗺𝗲 𝗿𝗲𝗮𝘀𝗼𝗻𝘀 𝗪𝗵𝘆: 𝟭. 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗟𝗲𝗮𝗿𝗻𝗲𝗿 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 🕵️‍♂️...

How our clients describe Jacqui Turner Wow, I didn't expect this....... I copied and pasted my 60 LinkedIn recommendations and 22 Google Reviews into ChatGPT and asked it to summarise them all. This is the result & I feel like a happy 💃 Jacqui Turner is highly...