Emotional Intelligence Training
Emotional Intelligence Course Duration: Half or 1 Day
Our Emotional Intelligence Training Course equips individuals with the skills to ensure negative emotions do not have a negative impact on performance and service delivery.
People who have high emotional intelligence know what they are feeling, what they’re experiencing and how they want to be perceived.
This Emotional Intelligence Training is delivered by multi award winning Trainer Jacqui Turner. For 2 consecutive years Turner Corner led by Jacqui, has been awarded Best Customer Service Training Provider. She was also awarded Welsh Contact Centre Trainer of the Year in 2014, whilst employed as the Leadership Trainer For Tesco. Jacqui has also been named within the Top 15 Global CX Influencers in 2024.
So how can we be more emotionally intelligent and be more aware of ourselves, be curious about who we are so that we can be seen, and be understood and be heard?
Developing our Emotional Intelligence Skills, enables us to become more self-aware of how feelings, how those feelings are triggered and in turn, be able to take ownership of managing our emotions, rather than relying on others, such as colleagues to help us feel better.
Emotional Intelligence Skills, also helps us to be able to perceive emotions in others and feel confident to provide support, such as empathy.
Course Benefits
When you have attended this Emotional Intelligence Training Course, you will walk away with simple but effective techniques which will help you manage your emotions in an emotionally intelligent way.
You will feel eager to start putting them into practise and share techniques with your team.
As a result you will start to see the benefits of stronger working relationships, reduced stress levels, higher productivity/quality results and an increase in team engagement.
During this course you will…
- Explore the key components of Emotional Intelligence and their link to effective performance and career success.
- Develop your emotional self-awareness by exploring how a variety of emotions make you feel.
- Identify the emotions in others, by understanding the signals in body language and facial expressions.
- Develop your emotional vocabulary to accurately communicate to others how you feel.
- Explore the impact of Perception on our thoughts, feelings and actions.
- Discover a range of techniques to effectively manage emotions in ourselves, such as reframing.
- Explore what Empathy is and isn’t and identify ways to demonstrate it with sincerity to colleagues and customers.
The above is an example of typical content, however all our courses are tailored to our clients specific needs.
You choose which topics/objectives you require for your teams
Training can be delivered on site or virtually
Duration of training modules is dependant on experience of teams and identified skill gaps.
Go to our Testimonials to check out glowing reviews from our very satisfied and prestigious clients.
Contact Jacqui on 07834838521 or Email info@turnercorner.co.uk to discuss your requirements and obtain costings or book a Discovery Call using the button below:
