Managing A Hybrid Team
Managing A Hybrid Team Course Duration: Half or Full Day
Why is our Managing a hybrid team course important for team leaders?
With a growing numbers of businesses now moving towards flexible working options for employees, the need for managing a hybrid team is also a growing need.
Leading hybrid teams is similar to managing regular teams, but requires greater emphasis on building trust and confidence, communication, performance management, and effective use of technology.
This Managing A Hybrid Team Training is delivered by multi award winning Trainer Jacqui Turner. For 2 consecutive years Turner Corner led by Jacqui, has been awarded Best Customer Service Training Provider. She was also awarded Welsh Contact Centre Trainer of the Year in 2014, whilst employed as the Leadership Trainer For Tesco. Jacqui has also been named within the Top 15 Global CX Influencers in 2024.
Being responsible for the performance of office and home working teams, a Team Leader needs to understand what makes remote teams different and how to apply best practice in ‘leading from a distance’.
Remote teams need to feel trusted, inspired and motivated to deliver high performance and they don’t appreciate the feeling that their Team Leader is ‘checking up’ on them every half an hour.
However, it is important for team members and their leader to build strong working relationships, built on respect, trust and autonomy. It’s not always easy for Team Leaders to strike the right balance, but with our help, they absolutely will.
When Team Leaders have attended this course they will walk away feeling inspired to put the appropriate actions into place to support their remote team, making them feel trusted and valued and ultimately achieving a high performance.
This course can be delivered on site or virtually, using zoom technology.
During this course you will…
- Explain effective ways to manage a hybrid team which includes a mix of experience and skill levels as well as individuals who may be losing motivation and job satisfaction.
- Assess the heightened significance of Trust in Remote relationships and identify ways to stay in REACH and build trust , whilst avoiding over-bearing check-ups , or ‘out of sight, out of mind’ thinking.
- Learn the importance of prompt, regular, effective and purposeful communication, using a variety of communication channels.
- Recognise the advantages and disadvantages of a variety of communication channels in order to choose the most effective channel, based on importance and needs.
- Learn how to effectively facilitate virtual team meetings, which engage all team members.
The above is an example of typical content, however all our courses are tailored to our clients specific needs.
You choose which topics/objectives you require for your teams
Training can be delivered on site or virtually
Duration of training modules is dependant on experience of teams and identified skill gaps.
Go to our Testimonials to check out glowing reviews from our very satisfied and prestigious clients.
Contact Jacqui on 07834838521 or Email info@turnercorner.co.uk to discuss your requirements and obtain costings or book a Discovery Call using the button below:
