Coaching Skills for Team Leaders
Coaching Skills Course Duration: 1 or 2 Days (Depending on current skill levels and requirements)
This coaching skills course can be delivered virtually and on-site
Coaching is now highly regarded as one of the most effective ways of developing people and an effective approach to managing performance.
This Coaching Skills Course is delivered by multi award winning Trainer Jacqui Turner. For 2 consecutive years Turner Corner led by Jacqui, has been awarded Best Customer Service Training Provider. She was also awarded Welsh Contact Centre Trainer of the Year in 2014, whilst employed as the Leadership Trainer For Tesco. Jacqui has also been named within the Top 15 Global CX Influencers in 2024.
What Our Clients Say:
Jacqui is an excellent trainer, really professional and her approach to coaching was amazing
This is an excellent course for colleagues to receive an outline of what coaching is and how to deliver coaching.
Attended a coaching course lead by Jacqui, she was very engaging, content was good. Gave some great incite and it was as active as a online session can be. Kept me interested and wanting to know more throughout. Would recommend.
I attended Coaching skills VLT (virtual live training) session delivered by Jacqui Turner who proved not only to be an excellent expert on the topic, but such a great facilitator and trainer. Jacqui led session with great energy, structure and flow, very engaging and interactive. This was of great value and most definitely enabling us for immediate action! Thank you, Jacqui, thoroughly enjoyed it!
Coaching Skills Course outline
When you attend this course and put the skills into practise in the workplace, you will inspire your team members to problem-solve and take responsibility for their development; so they feel empowered and valued.
You will feel confident that you can attend meetings, training courses and spend precious time with your friends and family without having to constantly check your phone and email, knowing that your team will always strive to do their best, even when you are not in the office/at your desk.
During a typical one-day course you will be able to…
- Define coaching – what coaching is and when it can be used
- Explain the principles and benefits of Coaching vs a Directive approach.
- Explore workplace opportunities to coach formally and ‘in the moment’.
- Describe the behaviours and characteristics of a Manager who coaches.
- Develop your active listening skills and recognise how to overcome listening barriers to develop understanding and trust.
- Form and ask open questions that promote thinking and enable challenge.
- Use the GROW model to structure a performance coaching conversation.
- Apply your coaching skills in a coaching practise session
- Develop an action plan for ongoing continuous development.
The 2 Day Course Will Also Include The Following …
- Create a best practise Plan-Do-Review Guide to effective performance 1:1s
- The Belief Cycle & Personal Iceberg- Recognise how personal beliefs trigger feelings, which drive behaviour and learn how to coach team members to overcome negative and limiting beliefs and thereby achieve more successful outcomes.
- Explore Honey & Mumford Learning Styles and agree ways to adapt your coaching style with different learning style preferences of your team members.
- The use of coaching tools to enhance your sessions, such Performance Wheel, Circle of Control.
- How to coach individuals who feel ‘stuck’ or lack motivation.
- Delivery of feedback and its importance during coaching.
- The use of ‘ABIDE’ Coaching Model to help coach individuals with negative/limiting beliefs
- Develop an action plan for ongoing continuous development.
During all workshops there will be an opportunity to apply your coaching skills in group practise sessions.
A complete coaching programme can be designed and delivered, based on your requirements which can include follow up coaching observations and support, to help embed the new skills.
The above is an example of typical content, however all our courses are tailored to our clients specific needs.
You choose which topics/objectives you require for your teams
Training can be delivered on site or virtually
Duration of training modules is dependant on experience of teams and identified skill gaps.
Go to our Testimonials to check out glowing reviews from our very satisfied and prestigious clients.
Contact Jacqui on 07834838521 or Email info@turnercorner.co.uk to discuss your requirements and obtain costings or book a Discovery Call using the button below:
