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Land it, Love it, Live it – A Job Seeker’s Guide To Success
The Land it, Love it,Live it! Job Seeker’s Guide is 103 pages packed full of essential guidance to help you achieve success
In this guide you will find Guidance on how to :
- Create an attention grabbing CV that also complies with ATS (Applicant Tracking Systems), along with templates for a Reverse Chronological CV and a Functional CV
- Write a Cover Letter which impress the reader, along with a template to follow
- Create a LinkedIn profile which attracts recruiters and useful tips on how to use LinkedIn effectively for your job search
- Prepare effectively for interviews, along with how to respond confidently to difficult interview questions, including examples
- Manage those nerves that we all get when we have an interview, to ensure they don’t affect your confidence and performance.
- Critical activities to complete, to ensure you secure a job that’s the right FIT for YOU!
And much more. Grab your copy now and get ahead of your competition
Find out how to secure a job you’ll really love!
Read some recent client feedback about the Job Seeker’s Guide to Success:
Call Handling Online Course Download
Do you want to enhance the skills of your call handling teams?
Look no further than our 90-minute call handling deep-dive masterclass. In just 90 minutes, your teams will gain valuable insights and practical techniques to help them handle calls with confidence, build rapport with customers, and make your customers feel like doing a happy dance.
Whether they are new to their role or looking to take their skills to the next level, this recording is the key to unlocking their full potential and securing success in any customer-facing role.
Purchase our course download today and start seeing immediate results!
You will receive lifetime access to the recording and can share it with your teams across your organisation for the fantastic value of just £99.
This course is crammed full of guidance shared by our specialist customer service, award-winning trainer Jacqui Turner.
When you purchase this course, Your teams will learn how to:
- Create a very positive first impression with customers, through your body language, tone and words.
- Personalise calls, using customers’ preferences and learn why it’s important.
- Identify customers’ needs through effective questioning and listening skills.
- Deliver a solutions-focused response, even when you can’t fully meet a customer’s request.
- Say No, when it’s right to do so and still maintain the customer’s loyalty.
- Avoid long pauses and ‘dead-air’ time.
- Place customers on hold effectively and avoid customer frustration.
- Transfer calls, using an approach that reassures customers.
- Respond to customers who ask to a speak to a manager, and take ownership with confidence.
- Avoid words and phrases that customers do not want to hear and develop a vocabulary of ‘customer-focused’ language.
- Say “sorry” and demonstrate empathy with sincerity.
- Close a conversation in a way that avoids an unnecessary repeat contact.
- Calm a situation when the customer is angry and verbally aggressive.
- Adapt your communication style with different personality types and thereby build a strong rapport.
You can view a preview of the course via the link below:
As some of my team had attended Jacqui’s Call Handling training session I was intrigued by the recording and watched it myself and it was great that a virtual training session maintained great energy throughout tied with engaging content.
The length of the session was perfect for a virtual event but it didn’t feel like anything was cut or rushed. We’ll certainly be taking learnings away and translating it to the team and seeing what more Jacqui may be able to offer in the future for the team.
Matt T
I found your session incredibly useful and engaging. I was very relevant to the current needs we have within our call centres. There were so many things that had me question to kind of customer services that I would hope to receive and the service I would like to deliver to our customers. With this training in place, we will be able to tailer our approach to customer service to ensure we are providing the best possible service we can to our customers.
One of the biggest highlights of the presentation was learning more about the Social Styles. It will be very interesting to go through those with my team to see where they would put themselves.
Your presentation has left me with a lot to consider, so thank you so much for taking the time to do this and hopefully we will be able to have more sessions like this in the future.
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
Myself and my new starters here at BoilerJuice just joined an amazing webinar hosted by Jacqui Turner – Customer Service Dancing Queen 💃. It was so interesting, and very informative! My new starters have come away with lots of new ideas and new ways to deal with customers! Thank you 😍
Lauren S
Thank you for a great session. Great presentation style with lots of opportunities to interact. A very enjoyable and informative course.
Resilience Course Download
Primary Aims of this course:
• To recognise how we can habitually impact our mental wellbeing in a
negative way.
• To recognise and apply strategies, to maintain mental wellbeing and
resilience.
When your purchase this recording for your orgnisation, you will receive lifetime access to the recording and can share it with your teams across your company for the fantastic value of just £99.
When you purchase this course, Your teams will:
Define mental health, mental wellbeing and resilience.
Learn how to manage stress and recognise personal stress drivers.
Become aware of mind traps and how to overcome them.
Explore how to change your perspective to support resilience.
Strategies to maintain resilience and wellbeing.
Reflect and create an action plan.
You can view a preview of the course via the link below:
“Opened my mind to potential barriers to resilience and how I could
address. Tools and techniques I could take away to support my team’s
resilience.”
“Allowed me to reflect on myself, more than I normally would.
Excellent training!”
“This will help me to enjoy my life more. Excellent course, great
facilitator and delivery style”
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
The team thought it was a great session. Thank You Jacqui
M
Coaching Skills Course Download
Do you want to develop the coaching skills of your team leaders, so they support their teams to achieve thier potential?
Look no further than our 90-minute coaching skills for team leaders ‘deep-dive’ masterclass!
In just 90 minutes, your team leaders will learn practical tools and techniques to help them motivate and inspire their team, build trust and collaboration, and achieve their goals.
Whether your team leaders are seasoned leaders or just starting out, this course is the key to unlocking their leadership potential and creating a high-performing team.
Don’t wait – purchase your company recording today and start their journey to becoming a masterful coach and leader!
When your purchase the company recording, you will receive lifetime access and can share it with your teams across your organisation for the fantastic value of just £99.
When you purchase this course, Your team leaders will learn:
- What coaching is and what it isn’t.
- The benefits of Coaching vs a Directive approach and how coaching can help your team improve performance by an average of 84%, as well as give you more time to work on important objectives, rather than problem solving for team members.
- When it’s right to coach and when it’s right to be directive.
- Opportunities to coach in the workplace.
- Key principles & skills of coaching
- How to use our very own ABIDE coaching model to use during your 1:1s
- How to coach individuals with negative and limiting beliefs, which may be affecting work performance.
- Coaching activities to help team members increase motivation, be more proactive and achieve smarter and better outcomes.
- How to conduct effective 1:1s.
- How to deliver constructive performance based feedback.
You can view a preview of the Coaching Skills course, via the link below:
I would say I learnt how to word responses more efficiently. Listening and responding. Coaching is not just for under performing team members as this makes coaching look like a bad thing. How to answer a team members questions with questions for them to answer
Thank you Jacqui, Fantastic session. I look forward to downloading and testing the ABIDE model in future coaching sessions.
Very useful, looking forward to sharing the recording with my team.
Thank you Jacqui, brilliant session
The feedback primarily around the coaching session was around how helpful it was to see different coaching models than they would use and how important it is, especially when you had talked around the information retention and how quickly information can be lost. The team said they really enjoyed the use of the polls through the sessions and then the explanations that were given afterwards.
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
Jacqui delivers a great course and I would highly recommend her. I have attended her Call Handling Webinar and Coaching Skills webinar and both were delivered with such passion and expertise. Jacqui is very friendly and approachable and I’m looking forward to doing more of Jacqui’s courses.
Hannah D
Positive Mindset, Motivation and Emotional Intelligence Course Download
Do you want to equip your teams with the techniques and stragegies to manage their mindset, motivation and emotions and take their work performance to the next level?
Look no further than our 90-minute Positive Mindset, Motivation & Emotional intelligence ‘deep-dive’ online masterclass.
With expert guidance and strategies, your teams will learn how to build emotional resilience, stay motivated, and focused on their goals.
The strategies they learn will also help them in personal life situations.
Don’t settle for mediocrity – purchase this course today and help your teams achieve their full potential at work!
When you purchase this company recording, you will receive lifetime access and can share it with your teams across your organisation for the fantastic value of just £99.
By purchasing this course download, Your teams will:
- Be introduced to the 6 key factors which affect performance.
- Learn which factors affect your performance the most and recognise steps that will help you enhance your work performance.
- Be introduced to the 3Cs of Intrinsic motivation.
- Determine the factor(s) which affect your motivation the most.
- Learn actions to increase your intrinsic motivation levels.
- Understand the difference between a Fixed and Growth Mindset, and why a growth mindset helps to achieve great performance.
- Learn a range of strategies for creating a more positive mindset.
- Learn how to apply the reframing technique in different situations, to help change negative thoughts, feelings and actions into a more positive mindset and smarter actions.
- Be introduced to the Mood Meter to help you become more self aware of emotions.
- Explore the impact of perception on your thoughts, feelings and actions.
- Discover a range of techniques to effectively manage a variety of negative emotions that may affect your performance at work and your relationships with colleagues, friends and family.
You can view a preview of the Positive Mindset Course via the link below:
Well presented. Jacqui covered a number of areas, but in good detail and keep the session moving well. The 90 minutes for me flew by.
Key sessions for me were:
- Reviewing my personal motivations.
- Self-determination theory and development suggestions.
- Mood meter review. I will print this out and put on my desk!
- Growth Mind set – stop saying / start saying.
- Reframing thoughts – really good tip to keep the mindset positive.
Some fantastic Cognitive Behavioural tips and tactics in here, and everyone must have taken three or four points away to improve their work mind set.
Thanks super interesting
Today’s session has been particularly insightful and valuable Jacqui, thank you for putting this together
Thank you. This is very useful and I am sure this will help us to groom ourselves on the right path
Brilliant session, lots of really useful nuggets of information that I can take away and use. Thank you
Thanks Jacqui, great session. Some very useful tips and new ways of looking at things 👍
Great session Jacqui thank you!
thanks a lot! very nice session. Lot of new tools to use!
Thank you from team SWP, very informative and insightful.
Thank you, this was really helpful. Diolch!
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
“I thought it was a really good session with some good techniques to take away. Also good to know that everyone has similar “bad” habits, so made me feel not as bad about not taking breaks or slouching at my desk!! But would definitely recommend the session to others.”
“ I feel like it will be very beneficial to use daily and I have taken away new ideas for motivation and remaining positive.”
“Understanding different factors which impact performance.”
“A really insightful Webinar that gave plenty of steps to achieve positive mindset both within work and outside of work scenarios. The strategy of reframing events, perceptions and your own view about yourself to avoid negativity and make positive adjustments is something that I will be putting into practice daily.”
“Another great webinar and will be sharing these ideas with team members and line reports going forward.”
Supporting Your Team’s Performance Course Download
Do you want to help your team leaders take their Performance Management skills to the next level?
Look no further than our 90-minute performance management ‘deep-dive’ masterclass.
In just 90 minutes, your team leaders will gain valuable insights and practical techniques to help them set clear expectations, provide feedback, and motivate their team to achieve their goals.
With expert guidance and examples, this course is the key to unlocking their full potential and create a high-performing team.
Purchase our course download today and start seeing immediate results!
You will receive lifetime access to the recording and can share it with your teams across your organisation for the fantastic value of just £99.
When you purchase this course your team leaders will:
• Learn the primary purpose of performance management and how it aligns with the role of the Team Leader.
• Explore the key components of an effective Performance Management Cycle.
• Learn how to write SMART performance objectives.
• Learn the importance of measuring performance against the ‘What’ (e.g. KPIs) and the ‘How’ (behaviours e.g. Values)
• Explore the importance your the Team Leader role in supporting team performance.
• Be introduced to a performance development plan which inspires great performance.
• Understand best practices for conducting 1:1 meetings.
• Be introduced to the ‘Plan’, ‘Do’ and ‘Review’ stages of 1:1 coaching sessions.
• Learn the importance of coaching agents for behavioural outcomes that positively influence the result, rather than focusing on numbers.
• Recognise the Dos and Don’ts when delivering praise and developmental feedback.
• Agree ways to celebrate successes against behaviours and improvements.
• Be introduced to a feedback model to use when delivering praise and developmental feedback.
You can view a preview of the Supporting Your Team’s Performance Course, via the link below:
Attended an online webinar, great content, very personable and friendly delivery.
Our employees have said the contents are applicable to daily working life and that the contents and skills learned are very valuable in their day by day.
They found the webinars interesting, with many ideas to apply at work. Simple and clear ideas to test and implement, very clear and professional trainer.
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
Handling Difficult Conversations Course Download
Do you want to help your team leaders build their confidence and skills to handle difficult conversations with ease?
Look no further than our 90-minute Handling Difficult Conversations ‘deep-dive’ masterclass.
In just 90 minutes, they’ll gain valuable insights and practical techniques to help them effectively and confidently handle a variety of difficult performance and conduct coversations, with team members.
Don’t let a lack of confience hold them back – purchase our session recording today and start seeing immediate results!
When you purhcase the recording, you will receive lifetime access and can share the recording with your teams across your organisation for the fantastic value of just £99.
When you purchase this course download your team leaders will:
• Learn the types of difficult conversations in the workplace and explore what makes them difficult
• Understand the impact of delaying a difficult conversation
• Explore a Best Practise Process For Effectively Managing Difficult Conversations
• Explore how a Team Leader’s own mindset & behaviour may impact the behaviour of team members.
• Understand the differences between capability and conduct and learn how to apply a diagnostic structure to determine potential causes of underperformance
• Be introduced to a feedback model to deliver effective feedback to team members
• Recognise the differences between Passive, Aggressive and Assertive Management behaviour when managing difficult conversations
• Learn when it’s right to manage performance and conduct informally and when it’s right to use a formal approach
• Explore the 7 steps approach to having a difficult performance or conduct related conversation.
You can view a preview of the Handling Difficult Conversations Course, via the link below:
Handling Difficult Conversations Preview
Thank you very much for leading this session and very helpful!
Thank you Jacqui, this has been very helpful
Thank you for taking the time and I look forward to the next 🙂
I would like to send over a massive thankyou for the session on ‘how to manage difficult situations and deal with difficult conversations’
I arranged for 10 staff members(team leaders and potential future managements staff) to attend. I thought it was great. Very well planned out and thought through, All went well and all participants were engaged throughout the training session.
I think it highlighted some areas to focus on and provided the tools to do so.
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
“Excellent. thank you”
“ thank you for the session, really useful ”
“Fantastic Jacqui, My first session and I will be taking away a few useful tips from today.”
The team advised me that it was great getting another perspective and helped give a sense of reality making them think more about the way in which they have previously handled difficult conversations and how they have now changed the way they are approaching these types of conversations since the session.
Time Management Course Download
Do you want to help your Team Leaders develop effective time management strategies, to ensure they get things done, without needing to work extra hours or avoid taking breaks?
Look no further than our 90-minute Time Management ‘deep-dive’ masterclass.
In just 90 minutes, your team leaders will gain valuable insights and practical techniques to help them effectively manage their workload and achieve their important objectives.
When you purchase this recording, you will receive lifetime access and can share the recording with your teams across your organisation for the fantastic value of just £99.
When you purchase this course download your team leaders will:
- Learn what it takes to be personally effective.
- Learn how to write SMART Objectives, so you’re not over stretching yourself.
- Develop an effective approach for planning monthly, weekly and daily tasks
- Explore common time wasters and learn ways to overcome/minimise them
- Learn how to effectively manage meetings and keep to agreed timescales.
- Learn how to prioritise tasks based on urgency and importance
- Explore the benefits of delegating.
- Identify the benefits of delegating and recognise when its appropriate to delegate.
- Learn a 7-step approach to effective delegation.
You can view a preview of the Time Management Course via the link below:
The session was very useful and I liked very much some best practices and guidance you have provided. Thank you.
Thank you very much Jacqui
Thank you so much for your time.
Our team found the content clear and understandable, really concrete and applicable, so useful concepts.
The part related to the delegation was very much appreciated.
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
Everyday Actions For Mental Wellbeing Masterclass Download
Do you or members of your team sometimes struggle to cope with the pressures of work, the stresses of life, family or relationship difficulties?
Would you benefit from developing simple new habits that can promote your mental wellbeing?
Would you like to find ways of building mental wellbeing into your organisation’s everyday structures and activities to help safeguard your staff?
If your answer is ‘yes’ to any of these questions, this 90 minute masterclass recording will be of great benefit to you and your colleagues.
When you purchase this recording, you will receive lifetime access and can share the recording with your teams across your organisation for the fantastic value of just £99.
When you purchase this course download you and your colleagues will:
- Discover how our thinking can keep us in a perpetual state of stress
- Learn how this impacts on our mental health
- Explore evidence-based approaches such as The 5 Ways To Mental Wellbeing and Positive Psychology
- Consider how to turn these tools into new habits that fit into your work and home life
- Plan how you can integrate them into your workplace culture
You can view a preview of the Mental Wellbeing Masterclass via the link below:
Mental Wellbeing Course Preview
About the host
Andy Marshall has been working with managers on how they can support the mental wellbeing of their staff for over 10 years. During the pandemic lockdowns he had to turn to looking after his own mental health, experimenting with a range of self-help approaches. He now shares the results of that personal research through webinars and training sessions with individuals and businesses across the uk.
‘Excellent material, brilliantly presented. I love what you are doing.’
Thanks Andy, this has been very insightful!
Thank you very much-brilliant session👍
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
Exercise Your Influence Masterclass Download
Are you in a leadership or managerial role seeking to:
Improve your current performance within your position?
Boost your ability to inspire and have others rally behind your vision? Bring your leadership aspirations closer to reality?
Expand your leadership skills to achieve your desired outcomes?
If yes, YOU’RE in the right place!
When you purchase this recording, you will receive lifetime access and can share the recording with your teams across your organisation for the fantastic value of just £99.
When you purchase this course download you and your colleagues will:
- The three elements of how to exercise your influence and ultimately have your teams rally behind you
- How to harness your own values and be authentically you
- How to identify your own dream destination as a leader and the steps you need to take to get there
- How to identify the stories you tell yourself about your own abilities
- How to provide feedback that builds a sense of belonging
- Methods of how to gain insights on your team members and use those insights to nurture and develop them.
- How to use meaning and value to boost individual contribution
- How to have the entire team live and breath the goals and purpose of the business
- How to identify the gaps in your own performance
- How to build confidence and motivate individuals
You can view a preview of the Exercise Your Influence Masterclass, via the link below:
Exercise Your Influence Course Preview
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
Supporting Vulnerable Customers Masterclass Download
Does your organisation have vulnerable customers?
As there are approx 69 vulnerabilities across all age groups, it’s highly likely that some of your customers will be vulnerable at some point in their lives.
Supporting vulnerable customers can be a difficult conversation for your customer service teams, as they are often sensitive conversations, which require questions to be asked, which your teams may be worried about asking.
This masterclass recording will build the skills of your call handling teams, so they will feel much more confident to provide the right level of support to all your vulnerable customers
Purchasing This Recording
When you purchase this recording, you will receive lifetime access and can share the recording with your teams across your organisation for the fantastic value of just £99.
When you purchase this course download you and your colleagues will:
- Define vulnerability and explore the key behaviours which customers may demonstrate during calls
- Learn how to reframe your mindset, so you don’t worry about handling vulnerable customer calls
- Learn how the CARE and BRUCE acronyms can help you identify vulnerability
- Identify effective questions to assess your vulnerable customers’ needs and learn how to ask them sensitively
- Explore the importance of active listening in order to pick up on vulnerable customer cues
- Agree communication best practices to effectively support a range of vulnerable customer needs
- Explore the TEXAS process for effectively meeting vulnerable customers’ needs
- Create a best practice guide for recording and supporting vulnerable customer needs now and in the future.
Was a great session, really helped to focus on how we can help vulnerable customers as we are seeing more and more of them..
Informative with practical tips that can be implemented almost immediately, which is so useful.
Great session very helpful and informative.
Insightful and empathetic. Really enjoyed the Trainer’s Welsh twang, such a gentle accent. Thank you
Contact Jacqui for bulk discount options in**@*************co.uk
If you wish to purchase this recording for your individual use, rather than a company purchase, get in touch to discuss our ‘individual’ deals.
“It was very interesting and would be very beneficial to other members of the team. It makes you take a step back and really think.”
Found the course interesting and gave me some good ideas when dealing with difficult calls.
Enjoyed the introduction of the acronyms that we can use in the business to support people remember what to do and what to ask.
