Customer Service Training

We are a Training Provider, specialising in customer service training.

With over 30 years experience working within the customer service industry, we use our extensive knowledge and passion to help businesses develop the service skills of all employees and managers and thereby attract more customers and increase employee engagement.

Bespoke courses

Our courses are tailored to your needs. This means we provide a personal, bespoke customer service training and coaching service. And as such, will maximise return on investment. A free 30 day Q&A support service is included with every programme.

We use engaging and participatory learning tools that activate curiosity amongst participants and inspire a ‘Can do’ attitude. Our trainers don’t walk away, until you are 100% satisfied.

I’m Jacqui Turner and I’m the very proud owner of Turner Corner Learning Solutions, which has been thriving since 2016. Since starting my training and coaching career 25 years ago, I have never wanted to do anything else. As a result, I get out of bed each morning with excitement about the day ahead. Why? Simply because I know my purpose is to help individuals at all levels, renew their passion for learning and develop the skills to achieve their potential. I absolutely know that each day will be rewarding.

In addition, I also work with a small number of hand-picked associates, all highly skilled at facilitating a supportive and empowering learning environment. It’s fantastic to work with such a great team.

A little more about me

My career has spanned over a very successful 30 year career in Training and Management roles across Financial Services, Retail and Utility sectors.

Achievements have included ‘Welsh Contact Centre Trainer of the Year 2014’ and a finalist in the National Contact Centre awards for the most effective training programme.

As well as the pleasure of designing and delivering customer service training for very prestigious organisations such as Lloyds TSB, HSBC, Dwr Cymru Welsh Water, Tesco, OrangeBox, Nisbets and many others

I use my wealth of experience of working within Customer Service environments to design bespoke customer service training courses, which focus on the skills required by all levels of employees and managers in today’s climate, where customers, quite rightly, expect an effortless and exceptional level of service.

Coaching

In addition to delivering memorable training programmes, I am also a qualified and experienced Coach. Therefore, I use my skills to help embed the training delivery, in order to ensure a high return on investment for the Clients I work with.

The team of trainers at Turner Corner Learning Solutions, work across the UK, designing and delivering Customer Service & Coaching skills training.  We also love to share our extensive knowledge and experience within L&D to develop individuals who aspire to work towards a Trainer role, through my engaging ‘Train the Trainer’ programme.

Professional Qualifications

ILM Level 5 Coaching & Mentoring Certificate
Essential Leadership Skills ILM Endorsed Award
Training and Development NVQ Level 3 City & Guilds
NLP Practitioner Certification
ILM Member
Member of European Mentoring and Coaching Council

Associate Trainer – Alex Clapson

Alex provides transformational coaching and training programmes, including 1 – 3 day Coaching for Performance programmes (non-accredited skills-based courses for Managers).

He draws from his own experiences of leading teams successfully, and a wealth of knowledge accrued over 25 years of public, private and third sector operational and management experience.

As well as being a very successful Trainer, Alex is a skilful coach, providing coaching services in person in both the UK and mainland Europe, and via Skype across Northern Europe.

Experience

He also undertook a number of key roles and secondments with the Welsh Government. Alex was the lead trainer for the Welsh Government Change Management training programme, delivering the Managing Change Successfully suite of courses to Public Service organisations.

As a vastly experienced Trainer, Alex works throughout Europe designing and delivering training events and workshops on a wide range of subjects including leadership, management and soft skills such as communication and building relationships.

Regularly delivering Facilitation Skills courses, as well as Action Learning Sets, Team Building events and Senior Leadership off-site conferences.

Mediation

Alex is a trained Mediator, with over 15 years of practice experience and has helped many individuals and organisations to overcome disputes & achieve sustainable solutions.

Since 2001, Alex has lectured at Swansea University (College of Human & Health Science). His ongoing contribution was recognised in January 2014 when he was made an Honorary Lecturer. He currently teaches at under-graduate and post-graduate (BSc. and MSc.) levels. He also teaches at the Summer University.

Training qualifications:

Train the Trainer – Welsh Government
Facilitation training – Welsh Government
Advanced facilitation training – Welsh Government
Coaching & Mentoring to level 7 (ILM)

Educational qualifications:

BSc. (Ed.)
MSc. (Econ.)
Diploma in Social Work
Post Graduate Diploma in Applied Social Studies

Associate Trainer – Nina Goldsworthy-Griffiths

Nina specialises in creating purposeful learning solutions for organisational and people change, for business growth and customer engagement. She draws on over 18 years’ experience in a broad range of diverse business sectors such as Loss Adjusting, Construction, Manufacturing, Rail, Road, Water, Energy, Local Authorities, Hospitality and Retail.
Nina is experienced with coaching, mentoring, facilitating, assessing, verifying and quality management of formal qualifications. In addition, she develops and maintains strong working relationships with key stakeholders and decision makers in the full spectrum of business activity from FTSE 100 to SME’s. These relationships ensure that business strategies succeed and ensures employees feel “Valued, Supported and Engaged”.

Insights Discovery

As a licensed Insights Discovery Practitioner, Nina uses a simple and accessible “four colour model” to understand an individual’s unique behavioural profile.

Through such an understanding comes a deep insight into yourself and your colleagues, into your preferences and behaviour.

So, this will enable your organisation to:
• adapt and connect with others to create strong and effective relationships
• develop your interpersonal skills and so improve your communication
• create better personal and professional relationships
• increase communication and customer performance

Qualifications

BA(Hons) in Training and Educations
Certificate in Education
Insights Discovery Practitioner
Business and Finance HND/HNC
Customer Service NVQ level three
Brain Friendly Learning course
Basic Skills 9282
Assessor and Verifier awards
Coaching level 3 – currently doing level 5

Associate Trainer – Andy Marshall

Andy has dedicated his life to assisting others in learning and in improving their lives. He has done so across a diverse range of people: from ‘lifers’ in prison, to CEOs of major companies. Therefore, his ability to build rapport, communicate complex ideas and guide changes in behaviour is the foundation of his work as a facilitator.

Drama-Based

Andy is an expert facilitator and designer of drama-based and active learning. Specialising in Equality, Diversity and Inclusion projects, Mental Health Awareness, Resilience and Mental Well-being at Work, particularly enjoying developing theoretical approaches to every piece of work.

It is this commitment to a robust, intelligent approach, coupled with excellent interpersonal-skills that have enabled Andy to contribute to the learning and development success of many organisations within the Private and Public sector in Wales and across the UK.

Qualifications

BA Degree (Hons.) Drama – 1st Class – Loughborough University
Licensed Teacher

Associate Trainer – Miles Huckle

Miles is a multi-accredited leadership development coach and facilitator with a wealth of experience and expertise working in the UK and overseas.

His experience includes working in the public, private and voluntary sectors in the UK, including Lloyds Bank, Rolls Royce, The Royal Mint, University of Oxford, Olympus, central and local government, Barnardos and the NHS.

Experience

Miles has delivered development programmes in leadership, people development, project and change management.  Therefore, he loves the challenge of change within organisations and particularly enjoys experiential learning programmes.

QUALIFICATIONS

Mental Toughness MTQ48 Accredited Practitioner.
Introduction to Mediation.
TA101 – Introduction to Transactional Analysis.
Agile Project Management Practitioner.
Change Management Practitioner.
Accredited APMP Trainer.
ISEB Accredited Project Management Tutor (First Tutor Status).
ISEB Foundation in IS Project Management.
Full member of the Association for Project Management (MAPM).
Associate Certified Coach (ACC), International Coach Federation.
Managing Successful Programmes Accredited Trainer.
Managing Successful Programmes Advanced Practitioner.
ICF Accredited Professional Coaching Skills Certificate.

Associate Trainer – Marianne Jervis

Marianne has gained over 20 years’ experience in management, coaching and training within several sectors and delivers a wide range of Leadership and Management courses.

She has been able to use her knowledge and hands on experience to deliver training in many formats.

Being able to apply what has been learnt back into the workplace is intrinsic within her training delivery and contextualising training topics to make them ‘real’ is imperative.

Marianne provides practical tools and strategies to improve performance, along with ‘next steps’ to maximise individual performance and achieve return on investment.

Teaching Qualifications

Cert Ed (Certificate in Education) with QTLS status
Level 4 Leading the Internal Quality Assurance of Assessment Processes/Practices

Educational Training

ILM Level 5 in Management & Leadership
Diploma in Applied Psychology
HND Hotel and Catering Institutional Management