During this course you will…
- Understand what R.C.A is and how to apply it.
- Understand the role, skills and behaviours required of the R.C.A investigator.
- Understand methods of collecting data.
- Apply tools to identify possible root causes.
- Learn how to carry out effective investigation interviews.
- Learn how to complete a R.C.A report and how to communicate findings.
- Understand the importance of sharing lessons learned.