Email Writing Course
Why should your teams attend this email writing course?
- How confident do your teams feel responding to a variety of customer emails, including those who are angry/disappointed with the service received?
- Do your team members sometimes start responses with “Unfortunately” and use words and phrases that customers do not wish to read?
- Do you receive unneccesary repeat contacts, because customers haven’t received a full answer to all their queries?
- Do you want to quick-step to happier and more loyal customers by booking your teams on to this highly interactive email writing course?
About The Trainer
This Email Writing Course (tailored to your company) is delivered by multi award winning Service Excellence Trainer Jacqui Turner. For 2 consecutive years Turner Corner led by Jacqui, has been awarded Best Customer Service Training Provider. She has also been named within the Top 15 Global CX Influencers in 2024.
With 30 years experience within customer service centres and 28 years Training & Coaching experience, your training needs are in very safe hands.
During this email writing course individuals will…
- Agree email best practices and steps to avoid.
- Explore the key components of an effective email response.
- Demonstrate ways to respond to your customers in a conversational, respectful tone, which makes them feel understood, and reassured.
- Agree the critical steps that should be followed when dealing with customer complaints.
- Practise writing in ‘Active’ voice rather that ‘Passive’ voice, to provide certainty and ownership to customers.
- Explore the importance of identifying all questions raised within a customer’s email, even those without a ?
- Learn ways to respond with sincere empathy, and avoid scripted phrases that customers perceive as robotic.
- Demonstrate their email writing skills during scenario based email writing activities
The above is an example of typical content, however all our courses are tailored to our clients specific needs.
You choose which topics/objectives you require for your teams
Training can be delivered on site or virtually
Duration of training modules is dependant on experience of teams and identified skill gaps.
Go to our Testimonials to check out glowing reviews from our very satisfied and prestigious clients.
Contact Jacqui on 07834838521 or Email info@turnercorner.co.uk to discuss your requirements and obtain costings or book a Discovery Call using the button below:
