Influencing Skills
Influencing Skills Course
Our Influencing Skills Course will help individuals influence and persuade others to encourage them to do what you would like them to do is a key skill not only in business but in life!
This Influencing Skills Course is delivered by multi award winning Trainer Jacqui Turner. For 2 consecutive years Turner Corner led by Jacqui, has been awarded Best Customer Service Training Provider. She was also awarded Welsh Contact Centre Trainer of the Year in 2014, whilst employed as the Leadership Trainer For Tesco. Jacqui has also been named within the Top 15 Global CX Influencers in 2024.
Influencing Skills Course benefits
During this Influencing Skills Course, you will learn the key skills and techniques to win other people around to your ideas, influence others on decisions and persuade them to take a certain course of action; all by the way that you communicate with them.
Whether it’s a team member that doesn’t want to adhere to changes, or it may be that you feel you have a great idea and need to influence not only your team but also management, in order to get your idea off the ground.
People with advanced communication skills understand not just how to communicate with others, but also how to influence them.
Course Outline
When you have attended this course you will walk away with the knowledge and skills which will help you influence your colleagues, peers and managers and achieve better outcomes.
This will make you feel confident that you can build strong relationships with the people you work with, so they trust you to do what’s right for you and for them
During this course you will…
- Identify and agree common positions, interests and needs and prepare and plan thoroughly for scheduled negotiations.
- Describe the traits of influential people.
- Explore the difference between Manipulation, Persuasion & Influence.
- Develop an action plan to develop stronger, trust-based relationships.
- Explore Influencing techniques and Models and identify how to choose the right approach.
- Deliver sustainable influencing with appropriate win-wins for both parties.
- Deal with deadlock constructively and assertively.
The above is an example of typical content, however all our courses are tailored to our clients specific needs.
You choose which topics/objectives you require for your teams
Training can be delivered on site or virtually
Duration of training modules is dependant on experience of teams and identified skill gaps.
Go to our Testimonials to check out glowing reviews from our very satisfied and prestigious clients.
Contact Jacqui on 07834838521 or Email info@turnercorner.co.uk to discuss your requirements and obtain costings or book a Discovery Call using the button below:
