What are the benefits of mystery shopping?
What are the benefits of mystery shopping on service excellence? Have you ever considered this?
๐ ๐ง๐ต๐ฒ ๐ง๐ฟ๐๐ฒ ๐ฃ๐ถ๐ฐ๐๐๐ฟ๐ฒ: ๐คซ You get an honest picture of your team’s current knowledge and skills. No nerves, no pressure, just their genuine selves!
Have you ever noticed that when you sit next to some team members to complete a TNA that they suddenly become nervous which affects their service delivery to customers?
๐ ๐ฃ๐ฒ๐ฟ๐๐ผ๐ป๐ฎ๐น๐ถ๐๐ฒ๐ฑ ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด: Yesterday I talked about how a One size doesn’t fit all in my post. By gaining a true reflection of your team’s skills and knowledge via a Mystery Shopping Activity ,you can customise training, tailoring it to each team member’s specific needs.
They’ll build confidence and become customer service stars! ๐
๐ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐๐ถ๐น๐น ๐ฏ๐ฒ ๐ช๐ข๐ช๐ฒ๐ฑ: ๐ The feedback from Mystery shopping helps your teams understand what they are doing well and recognise opportunities to exceed customer expectationsย ย ๐
๐ ๐ข๐๐๐๐ต๐ถ๐ป๐ฒ ๐ฌ๐ผ๐๐ฟ ๐๐ผ๐บ๐ฝ๐ฒ๐๐ถ๐๐ถ๐ผ๐ป: Every company wants to stay ahead of the competition ๐ Mystery shopping prior to designing and delivering training, helps trainers create training content which plugs knowledge and skills gaps, ensuring time isn’t wasted on areas that have no value and creates a personalised experience for learners. The end result is your teams walk away with the skills and confidence to deliver service excellence and your company reputation will soar as customers choose you over and over again.
๐ ๐๐ฒ๐ฎ๐ฟ ๐ฌ๐ผ๐๐ฟ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐๐ผ๐๐ฑ & ๐๐น๐ฒ๐ฎr: Your customers’ opinions matter, and mystery shopping gives you a listening ear as you embrace feedback, make positive changes, and witness your business blossom!
Has your company ever used a mystery shopping activity?
I always fancied being a mystery diner ๐ฒ . I’m not sure it would be great for my waistline though ๐ค
How about you? What type of mystery shopping would you like to do?
Mystery Shopping can be included at our ASSESS stage of our 3 Step Approach. To learn more about how we do this, get in touch with Jacqui in**@*************co.uk
Check out our About Page to learn more about our 3 Step Approach.
