Are you looking for a Customer Service Programme which is 'different' to many other others? Do you want to learn why 'different', will give you a greater return on your investment? If so All you need is 3 mins to find the answer Simply watch this short video [video width="1280" height="720" mp4="http://turnercorner.co.uk/wp-content/uploads/2018/05/lumen5-video-6.mp4"][/video]...

Sometimes it can be difficult to communicate with a customer who is unhappy with the service received and uses negative words to describe their thoughts about the company and its staff A natural instinct is to defend yourself and the company, as you feel the accusations are unfair. However, you know this will only fuel the customer's anger Watch my video to see two roleplays and d...

[video width="1280" height="720" mp4="http://turnercorner.co.uk/wp-content/uploads/2018/04/lumen5-video-5.mp4"][/video] Are you a new Manager who wants to develop a high performing team? Or perhaps you have been managing your team for some time but not sure how to help them achieve their potential If you are unsure whether our open course is for you - watch our short video to he...

Have you ever wished that you didn’t have to deal with so many emails? Are they stopping you from being productive?
Watch our short video to find out what simple changes you can make, that will have a big impact on your day

We are very pleased to announce that with new associate trainers on board, we are able to offer many more exciting courses Click on the PDF link to download details of new courses available If any are of interest, please get in touch Turner Corner Learning Solutions Courses...

I'm very pleased to share another published article on www.callcentrehelper.com Do managers in your business focus too much of their time giving solutions to everyday issues, rather than asking questions to empower individuals to find their own effective solutions? If you want to break this cycle and develop a coaching culture within your organisation, then my article will provide...

Turner Corner Learning Solutions is excited to announce our 2 day workshop which will help you to develop your coaching skills so that you can lead and support your team to truly achieve their potential This is an Open Course, being delivered in London or if you require this training at your premises, for your employees - please get in touch to discuss info@turnercorner.co.uk Altho...

Turner Corner Learning Solutions have teamed up with Ignite Organisational Development to deliver an exciting new Leadership Course, and our first Open Course based in London. This course can also be delivered at your premises, if you have a group of employees who would benefit from attending. The course is aimed at Managers/Leaders who wish to increase self-awareness, form stronge...

I'm very pleased to share my first published article on www.callcentrehelper.com Do you find that reading and responding to email takes up far too much of your day? If so, my article shares some simple tips to change your habits and create more time for important matters. Click here to view article...

I’m very pleased to have been asked to contribute to this great Callcentre Helper article.

What will your new year’s resolution be?

to access the article please click on the link