09 Apr 2019

Are you ready to Turn A Corner? I'm so excited to share the launch of my new Career support service. One of the most rewarding services I have provided over my career has been helping others to secure their ideal job. This support has been needed for a promotion, facing redundancy or individuals wishing to change career direction. Are you seeking a new job but starting to feel...

04 Mar 2019

We are excited to announce a variety of open courses are now available at various UK Locations. Whether you are someone seeking to develop your skills to change career direction, achieve your potential or you want to gain a promotion at work, I'm sure you will find a course which will help you gain success There will be more courses added over the next few months. If we are not cur...

12 Sep 2018

Handling Difficult Conversations - With Customers and Colleagues When you have a difficult conversation it's really important to demonstrate empathy i.e. try to see the other person's point of view and understand how they are feeling, before you begin to find a solution. I have a great empathy exercise which I use during this workshop. It is not only fun but it also helps deleg...

31 Jul 2018

I know most people are far too busy during their day to watch long videos. So I have decided to start a 30 second video series, which I will be recording and uploading over the next 30 days. I promise the videos will not be longer than 30 seconds! The video series is simply 30secondtips I will be sharing all sorts of tips, ranging from creating a positive mindset, management, cust...

06 Apr 2018

I'm very pleased to share another published article on www.callcentrehelper.com Do managers in your business focus too much of their time giving solutions to everyday issues, rather than asking questions to empower individuals to find their own effective solutions? If you want to break this cycle and develop a coaching culture within your organisation, then my article will provide...

19 Oct 2017

I'm pleased to say that I have just had my first experience of being a guest speaker on a live webinar for Callcentrehelper.com. Great webinar and lots of excellent ideas shared by the audience around how to find more time to coach. If you are interested in developing your coaching or emotional intelligence skills, then you won't want to miss this webinar. If you didn't have a chan...

27 Jun 2017

When I heard the sad news recently that colleagues I had the pleasure of working with in recent years were losing their jobs, I instantly thought about what I could do to support them and anyone else in this position. I have therefore developed 3 Guides which will help to make your CV stand out for all the right reasons. The guides can be downloaded for free from the resources section. ...

09 Apr 2017

I love to find ways of supporting the development of individuals beyond the training room. That's why I decided to create a Weekly Leadership Challenge which I post on LinkedIn and Facebook each Sunday. It started last week and I've just posted the second challenge. If you're interested in taking part for the benefit of yourself and your team, then check out my LinkedIn profile or Facebo...

27 Mar 2017

I'm very excited to announce the creation of a new Coaching Module - ABIIDE. I have used many coaching models over the last 20 years and many of them focus on goals and outcomes. I have found these models work very well but every client is different and therefore it is important to vary the structure of your coaching questions and use words and phrases that the Coachee can relate to and ...