Course Duration: 2 Days

This is a Customer Service Course with a difference. This isn’t a typical course which focuses solely on communication skills. This course encompasses Emotional Intelligence, Mental Toughness (MTQ48 assessment) and Communication skills which will equip employees with the techniques to manage negative beliefs and emotions that they face on a daily basis. A negative mind-set will have a negative impact on the employee’s behaviour and in turn the service they provide their customers, unless they know how to effectively manage their mind-set and frustrations.

This course really will achieve the results that your business is looking for, that standard customer service courses won’t.

We can also include a 3rd day of coaching skills to enable managers to support their staff effectively when embedding their new skills

The course can be run over consecutive days or split over a timescale which meets your needs

Click on the Link below to download the course overview to learn more.
Mind if I …..2018