Handling Difficult Conversations – With Customers and Colleagues
When you have a difficult conversation it’s really important to demonstrate empathy i.e. try to see the other person’s point of view and understand how they are feeling, before you begin to find a solution.
I have a great empathy exercise which I use during this workshop. It is not only fun but it also helps delegates to look through the eyes of the customer in order to meet their needs
If you’re intrigued to find out more about this workshop, why not get in touch?