26 Sep 2017

Customer Service Thought For The Week – Complaint Handling Mistakes Part 2

This week’s Customer Service Thought For The Week Video is Part 2 of 10 Complaint Handling Mistakes. This week I discuss the remaining 5 mistakes which I have come across during my career within Contact Centres. Make sure you don’t fall into the trap of making any of these mistakes, by watching this short video.

Check out Turner Corner Learning Solutions Channel on YouTube to view many more of my videos on customer service and Leadership

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