Customer Service And Management Courses
Turner Corner Learning Solutions provide exciting and engaging customer service and management courses, covering a range of Customer Skills.
We don’t believe Training should be a quick-fix. Therefore we provide tailored learning programmes, which include follow up coaching support.
Our personal, end to end approach, ensures a maximum return on investment for every Client we work with.
How are we different?
We do not provide ‘off-the-shelf’ training courses for our Clients, as we understand that every company is different and will have specific needs.
All course pages therefore provide a guide of content that can be delivered as an overview.
However, we provide a bespoke service to ensure that all training content is tailored to meet the needs of the learners and the Client. Ad as result, our courses are based on the level of knowledge and experience of individuals and outcomes required.
All training courses are therefore adapted to meet the needs of all leadership levels and those who aspire to be future leaders.
We provide creative programmes for Customer Service Agents who wish to develop their Communication skills in order to provide a first-class customer service.
We also deliver excellent courses for individuals who aspire to be motivational Trainers of the future.
In addition, we like to engage with delegates prior to and post training. Hence, we like to contact attendees via email to introduce ourselves and establish their individual training needs.
In addition, we provide a follow up email support service for delegates to ask our Trainer questions following the attendance of any of our courses.
We will provide guidance and follow up support, as we understand that individuals often have questions they have thought of a day or two later; or they want to develop their knowledge about a topic,a little deeper.
Hence, this is just one of the ways that we show we truly are here to develop the skills of employees by developing a relationship, rather than providing a ‘Quick-Fix’.
Click on the links below to view the courses that we currently offer:
Customer Service Courses
- A Memorable & Effortless Service
- Complaint Handling
- Mind If I…
- Turning Your Customers into Brand Ambassadors
Leadership & Management
- Children’s Services And Adult Health And Social Care
- Coaching Skills
- Creative Thinking
- Developing An Effective Leadership Style
- Developing Effective Supervision
- Emotional Intelligence
- Equality Diversity and Inclusion
- How To Be A Leader Who Inspires High Performance
- Influencing Skills
- Insights Discovery
- Management Communication
- Managing Change
- Managing Difficult Conversations
- Organisational Development
- Personal Effectiveness – Time Management Principles
- Presentation & Personal Impact
- Problem Solving
- Project Management
- Remote Management
- Root Cause Analysis
- Team Dynamics
- Unleashing Team Potential
Train the Trainer
Are you currently seeking employment, promotion or a change of career direction?
If so, would you like some support to help you achieve your goal much quicker than doing it alone?
Jacqui Turner has worked with a variety of clients throughout her career, ranging from customer service advisors, I.T professionals, Trainers and Mangers.
Therefore, if you are ready to take a positive step forward and would like help to create a CV which stands out amongst the competition, brush up on your interview skills and build a LinkedIn profile which attracts the right employers, Jacqui can absolutely help.
This is the most recent feedback from a very satisfied client:
A few weeks ago I entered a competition being run by Jacqui who was offering a free one hour consultation to review your CV and LinkedIn profile.
I’d never done anything like this before and had never met Jacqui either. Having won the competition I was sceptical about what to expect next but within 5 minutes of starting our webchat via Zoom I was made to feel as if I’d know Jacqui for years. The insight Jacqui is able to offer is second to none and her impressive track record of helping people change careers and gain promotions is really impressive. I needed someone to help me articulate what I’m all about and that’s exactly what I achieved. If you’re looking to invest some money in helping you achieve career success then I cannot recommend Jacqui enough. I most certainly was not disappointed
Go to the Testimonials page to view many more recommendations and please check out Jacqui’s LinkedIn profile by clicking on the link
Did you know that on average there are 250 CVs sent for each job vacancy and over 65% of employers have admitted to checking out LinkedIn profiles as part of the recruitment process.
Therefore, your LinkedIn profile is as important as your CV if you want to achieve success
If our Career Service is of interest to you, get in touch for more information
Everyone has a right to Love what they do. If you don’t currently love what you do, what are you going to do to change that?
If you don’t do something now, then when?
Coaching can be provided face to face, via Skype or phone.