As part of my Customer Service Thought For The Week series, I have included guidance on how to build rapport with different types of customers. There are 4 videos on building rapport, here is the first one.
You can go to the Turner Corner Learning Solutions YouTube Channel to view more videos in the series.
So here is the 2nd challenge for you to complete next week. I hope you got on well with week 1’s challenge which was to coach ‘in the moment’. Please let me know how you get on with each one and what results you get.