Great news, I have published a further two articles on speaking the same language as customers. Part 1 and 2 explains the different filters we have in our thinking and communication style and how to create greater understanding and rapport with customers, by speaking their language.
Why not check out my article to develop your communication skills?
Connect with me on LinkedIn. My profile is jacqui-turner-91149433
I’ve also written other articles on Trust, Mastering motivational language when managing change and Are you a Leader or someone who leads? These are all available on my LinkedIn Page.