Turner Corner Learning Solutions
Do you know how frustrated Businesses are constantly searching for ways to impress customers and retain talented employees, with the lowest amount of investment and confidence that the solution will make a measurable difference?
What we do is provide expert, bespoke Management and Customer Service learning solutions, tailored specifically to your needs and avoiding the ‘Off the Shelf’ approach. We also provide one to one and group coaching support, which will achieve maximum results for your investment.
Our engaging and memorable development solutions ensure your employees at all levels will feel motivated to embed their new skills, helping them to achieve their potential, equipping them with then knowledge to deliver a No1 Customer Service and making them feel proud to work for your Business.
A free 30 day Q&A support service is included with every programme as we understand that individuals often have burning questions after they have attended a course. We don’t want to walk away and leave those questions unanswered.
We use engaging and participatory learning tools that activate curiosity amongst participants and inspire a ‘Can do’ attitude. We don’t walk away to work with another Client, until you are 100% satisfied.
Our Training and Coaching Services are delivered by an award winning Leadership Trainer and Coach who is highly skilled at facilitating a supportive and empowering learning environment.
Jacqui Turner has enjoyed a very successful career in Training and Management roles across Financial Services, Retail and Utility sectors. Achievements have included ‘Welsh Contact Centre Trainer of the Year 2014’ and a finalist in the National Contact Centre awards for the most effective training programme. She has had the pleasure of designing and delivering training for very prestigious organisations such as Lloyds TSB, HSBC, Dwr Cymru Welsh Water and Tesco.
Jacqui uses her wealth of experience of working within Customer Service environments to design bespoke courses which focus on the skills required by all levels of employees and managers in today’s climate, where customers, quite rightly, expect an effortless and exceptional level of service.
In addition to designing and delivering memorable training programmes, Jacqui is also a qualified and experienced Coach. She is able to use her skills to help embed the training delivery, in order to ensure a high return on investment for the Clients she works with.
Jacqui works across the UK, designing and delivering Management and Customer Service Training. She is also able to share her extensive knowledge and experience within L&D to develop individuals who aspire to work towards a Trainer role, through her engaging ‘Train the Trainer’ programme.
ILM Level 5 Coaching & Mentoring Certificate
Essential Leadership Skills ILM Endorsed Award
Training and Development NVQ Level 3 City & Guilds
NLP Practitioner Certification
Member of ILM
Member of European Mentoring and Coaching Council