A memorable & effortless Service
Course Duration: Dependent on needs
More than a quarter of customers chose to take their business elsewhere or spent less with a company last year due to bad customer service at a cost of over £37 billion, according to research.
Research reports also show that 90% of customer experience decision makers feel that a good experience is critical to their company’s success, while 63% believe its importance has risen. 94% of customers who have a minimal-effort service experience will purchase from that company again.
Are you a business owner, who is frustrated with lower than desired customer satisfaction results in addition to a reduction in customer retention? Are you passionate about customer service and want to ensure your employees have the skills to deliver a memorable and effortless service, so that your customers will want to recommend your company to their friends and families.
Customer recommendations are an important factor in attracting more business.
If these are the results you are seeking, then it is your responsibility to ensure your employees receive the highest quality of training, tailored to their needs.
Your business couldn’t be in better hands.
When your employees have attended this course they will be able to approach all customer queries with confidence knowing that your customers will believe that they have been understood and that finding the ‘right solution’ first time is your highest priority.