A memorable & effortless Service
Course Duration: Dependent on needs
How confident do your customer service employees feel when they deal with an angry customer?
How do they feel, after they’ve finished the conversation? Does their experience affect them for the next half an hour, hour or longer?
How does this affect the service received by the next customer?
Dealing with a customer’s anger is never easy. The impact of the anger on an employee’s performance can absolutely have an adverse effect on service delivery
Emotional intelligence is a shield of protection so that service delivery does not depend on the behaviour of others, whether that’s the behaviour of a colleague or customer
Effective management of emotions = Great service delivery to all customers
Emotional intelligence helps employees not only manage the customer’s emotions but also their own.
Why would you want to watch Tom without Jerry or order Macaroni without Cheese?
It wouldn’t make sense, right?
So why would you want to invest in customer service training without Emotional Intelligence?
Are you a business owner, who is frustrated with lower than desired customer satisfaction results in addition to a reduction in customer retention? Are you passionate about customer service and want to ensure your employees have the skills to deliver a memorable and effortless service, so that your customers will want to recommend your company to their friends and families.
Customer recommendations are an important factor in attracting more business.
If these are the results you are seeking, then it is your responsibility to ensure your employees receive the highest quality of training, tailored to their needs.
Your business couldn’t be in better hands.
When your employees have attended this course they will be able to approach all customer queries with confidence knowing that your customers will believe that they have been understood and that finding the ‘right solution’ first time is your highest priority.