Develop Your Listening Skills
Here’s another Customer Service Focused 30 second tip.
Are you a great listener? Or are you making a common mistake when you start a conversation with customers?
If you manage a Customer Service Centre, what is your current call structure?
Are you giving your service advisors the opportunity to actively listen?
Watch my bite size video to find out what the mistake is and how it can affect your listening skills, and of course impact your customers