17 May 2017

If you've been following the Leadership Challenges, I have recently uploaded the 6th Challenge on YouTube. This Challenge focuses on creating a high performing team, by empowering team members to identify their strengths and development areas and to work together on agreeing actions that will take the team forward. Watch the video to find out more You can also find Challenges 1-5 ...

05 May 2017

The findings from a national study by Oxford Economics in 2014 found that, on average, each member of staff that leaves costs an employer £30,614 to replace. A survey of over 3,000 employees found over 22% left their last job due to lack of faith in the leadership team, 19% quit because they felt “unappreciated” while another 19% left because they felt “disengaged and unmotivated.” ...

03 May 2017

Great news, I have just published my 4th article on LinkedIn. The latest one is focused around creating a coaching culture in you business. Many businesses believe they have a coaching culture, but the reality is usually something completely different or partly on the right track but still work to be done. Why not check out my article to see where your business fits? Click here to...

09 Apr 2017

I love to find ways of supporting the development of individuals beyond the training room. That's why I decided to create a Weekly Leadership Challenge which I post on LinkedIn and Facebook each Sunday. It started last week and I've just posted the second challenge. If you're interested in taking part for the benefit of yourself and your team, then check out my LinkedIn profile or Facebo...

27 Mar 2017

I'm very excited to announce the creation of a new Coaching Module - ABIIDE. I have used many coaching models over the last 20 years and many of them focus on goals and outcomes. I have found these models work very well but every client is different and therefore it is important to vary the structure of your coaching questions and use words and phrases that the Coachee can relate to and ...

24 Mar 2017

How often have you found yourself saying I don't have time? I know this is a statement that I sometimes make to others or tell myself. This video has reminded me that what I'm actually saying to others or to myself that 'it's not a priority'. What I do with my time is MY CHOICE! Since running a business I am constantly making 'to do' lists which do seem to be getting longer and longer. R...

14 Mar 2017

I love this talk which I came across today. How many of us spend time in the Learning Zone on a weekly basis? If you are a leader I'm sure you spend a great deal of time developing your team, such as coaching individuals. I'm sure you regularly encourage your team to learn from their mistakes and seek opportunities to learn and improve. But do you practise what you preach? Do you visit ...

15 Feb 2017

Are you looking for a Customer Service Course which really is different to what's currently available by other providers? Are you used to courses which focus solely on soft skills but don't really have the impact you envisaged? Are you looking for something unique which will improve your Customer Satisfaction scores? We approach Customer Service differently to other providers. Having ...