27 Mar 2017

I'm very excited to announce the creation of a new Coaching Module - ABIIDE. I have used many coaching models over the last 20 years and many of them focus on goals and outcomes. I have found these models work very well but every client is different and therefore it is important to vary the structure of your coaching questions and use words and phrases that the Coachee can relate to and ...

24 Mar 2017

How often have you found yourself saying I don't have time? I know this is a statement that I sometimes make to others or tell myself. This video has reminded me that what I'm actually saying to others or to myself that 'it's not a priority'. What I do with my time is MY CHOICE! Since running a business I am constantly making 'to do' lists which do seem to be getting longer and longer. R...

14 Mar 2017

I love this talk which I came across today. How many of us spend time in the Learning Zone on a weekly basis? If you are a leader I'm sure you spend a great deal of time developing your team, such as coaching individuals. I'm sure you regularly encourage your team to learn from their mistakes and seek opportunities to learn and improve. But do you practise what you preach? Do you visit ...

15 Feb 2017

Are you looking for a Customer Service Course which really is different to what's currently available by other providers? Are you used to courses which focus solely on soft skills but don't really have the impact you envisaged? Are you looking for something unique which will improve your Customer Satisfaction scores? We approach Customer Service differently to other providers. Having ...

12 Feb 2017

Are you looking for a new role? Are you fed up of sending your CV to recruitment agencies and employers and not getting a response? Or have you been to an endless number of interviews and you're not achieving success? In our experience many people struggle when it comes to structuring their C.V and knowing how to make it stand out. They spend hour after hour searching through job adve...

01 Feb 2017

I came across this video recently, as I regularly follow Simon Sinek in order to watch his inspirational talks. This video really did make me think about my experiences in the workplace. I've often been in meetings and delivering training and have witnessed what Simon describes i.e. People not talking to one another and taking the time to build relationships, but engrossed in their mobil...