13 Jul 2017

I'm excited to announce a new series of Customer Service - Thought For The Week videos, which I've uploaded to my YouTube Channel. This week's video focuses on how to turn a negative response to a positive one. The main aim is to avoid phrases such as 'Unfortunately, Mrs Jones, we cannot.....' and instead start responses with 'What I can do is.....'. In most cases where you cannot give t...

27 Jun 2017

When I heard the sad news recently that colleagues I had the pleasure of working with in recent years were losing their jobs, I instantly thought about what I could do to support them and anyone else in this position. I have therefore developed 3 Guides which will help to make your CV stand out for all the right reasons. The guides can be downloaded for free from the resources section. ...

01 Jun 2017

If you've been following the Leadership Challenges, I have recently uploaded the 8th Challenge on YouTube. This Challenge focuses on coaching and not jumping in quickly to offer your team member your own suggestions. What works for you, isn't necessarily going to be as effective for them. Coaching is about becoming comfortable with silences, rather than filling them. If you've asked a r...

17 May 2017

If you've been following the Leadership Challenges, I have recently uploaded the 6th Challenge on YouTube. This Challenge focuses on creating a high performing team, by empowering team members to identify their strengths and development areas and to work together on agreeing actions that will take the team forward. Watch the video to find out more You can also find Challenges 1-5 ...

05 May 2017

The findings from a national study by Oxford Economics in 2014 found that, on average, each member of staff that leaves costs an employer £30,614 to replace. A survey of over 3,000 employees found over 22% left their last job due to lack of faith in the leadership team, 19% quit because they felt “unappreciated” while another 19% left because they felt “disengaged and unmotivated.” ...

03 May 2017

Great news, I have just published my 4th article on LinkedIn. The latest one is focused around creating a coaching culture in you business. Many businesses believe they have a coaching culture, but the reality is usually something completely different or partly on the right track but still work to be done. Why not check out my article to see where your business fits? Click here to...

09 Apr 2017

I love to find ways of supporting the development of individuals beyond the training room. That's why I decided to create a Weekly Leadership Challenge which I post on LinkedIn and Facebook each Sunday. It started last week and I've just posted the second challenge. If you're interested in taking part for the benefit of yourself and your team, then check out my LinkedIn profile or Facebo...

27 Mar 2017

I'm very excited to announce the creation of a new Coaching Module - ABIIDE. I have used many coaching models over the last 20 years and many of them focus on goals and outcomes. I have found these models work very well but every client is different and therefore it is important to vary the structure of your coaching questions and use words and phrases that the Coachee can relate to and ...

24 Mar 2017

How often have you found yourself saying I don't have time? I know this is a statement that I sometimes make to others or tell myself. This video has reminded me that what I'm actually saying to others or to myself that 'it's not a priority'. What I do with my time is MY CHOICE! Since running a business I am constantly making 'to do' lists which do seem to be getting longer and longer. R...