17 Nov 2017

Turner Corner Learning Solutions have teamed up with Ignite Organisational Development to deliver an exciting new Leadership Course. The course is aimed at Managers/Leaders who wish to increase self-awareness, form stronger relationships with team members and become a more effective coaching style of Leader. If you have always wanted to develop your Insights Discovery Knowledge and...

19 Oct 2017

I'm pleased to say that I have just had my first experience of being a guest speaker on a live webinar for Callcentrehelper.com. Great webinar and lots of excellent ideas shared by the audience around how to find more time to coach. If you are interested in developing your coaching or emotional intelligence skills, then you won't want to miss this webinar. If you didn't have a chan...

16 Oct 2017

My two biggest work related passions are coaching and customer service. So having the opportunity to combine both in this live Callcentre helper webinar is something I am very much looking forward to. I will also be discussing the important link between Coaching and Emotional Intelligence and sharing my thoughts on how to develop your coaching and emotional intelligence skills. If you a...

16 Oct 2017

Great news, I have published a further two articles on speaking the same language as customers. Part 1 and 2 explains the different filters we have in our thinking and communication style and how to create greater understanding and rapport with customers, by speaking their language. Why not check out my article to develop your communication skills? Connect with me on LinkedIn. My pro...

26 Sep 2017

This week's Customer Service Thought For The Week Video is Part 2 of 10 Complaint Handling Mistakes. This week I discuss the remaining 5 mistakes which I have come across during my career within Contact Centres. Make sure you don't fall into the trap of making any of these mistakes, by watching this short video. Check out Turner Corner Learning Solutions Channel on YouTube to view man...

20 Sep 2017

This week's Customer Service Thought For The Week Video focuses on my top 5 common complaint handling mistakes which I have come across during my career. I also provide some tips to avoid them. This is a 2 part video series, of my top 10 mistakes. I will upload Part 2 next week. Check out Turner Corner Learning Solutions Channel on YouTube to view many more of my videos on customer se...

29 Aug 2017

As part of my Customer Service Thought For The Week series, I have included guidance on how to build rapport with different types of customers. There are 4 videos on building rapport, here is the first one.
You can go to the Turner Corner Learning Solutions YouTube Channel to view more videos in the series.

13 Jul 2017

I'm excited to announce a new series of Customer Service - Thought For The Week videos, which I've uploaded to my YouTube Channel. This week's video focuses on how to turn a negative response to a positive one. The main aim is to avoid phrases such as 'Unfortunately, Mrs Jones, we cannot.....' and instead start responses with 'What I can do is.....'. In most cases where you cannot give t...

27 Jun 2017

When I heard the sad news recently that colleagues I had the pleasure of working with in recent years were losing their jobs, I instantly thought about what I could do to support them and anyone else in this position. I have therefore developed 3 Guides which will help to make your CV stand out for all the right reasons. The guides can be downloaded for free from the resources section. ...

01 Jun 2017

If you've been following the Leadership Challenges, I have recently uploaded the 8th Challenge on YouTube. This Challenge focuses on coaching and not jumping in quickly to offer your team member your own suggestions. What works for you, isn't necessarily going to be as effective for them. Coaching is about becoming comfortable with silences, rather than filling them. If you've asked a r...