20 Sep 2017

This week's Customer Service Thought For The Week Video focuses on my top 5 common complaint handling mistakes which I have come across during my career. I also provide some tips to avoid them. This is a 2 part video series, of my top 10 mistakes. I will upload Part 2 next week. Check out Turner Corner Learning Solutions Channel on YouTube to view many more of my videos on customer se...

29 Aug 2017

As part of my Customer Service Thought For The Week series, I have included guidance on how to build rapport with different types of customers. There are 4 videos on building rapport, here is the first one.
You can go to the Turner Corner Learning Solutions YouTube Channel to view more videos in the series.

13 Jul 2017

I'm excited to announce a new series of Customer Service - Thought For The Week videos, which I've uploaded to my YouTube Channel. This week's video focuses on how to turn a negative response to a positive one. The main aim is to avoid phrases such as 'Unfortunately, Mrs Jones, we cannot.....' and instead start responses with 'What I can do is.....'. In most cases where you cannot give t...

27 Jun 2017

When I heard the sad news recently that colleagues I had the pleasure of working with in recent years were losing their jobs, I instantly thought about what I could do to support them and anyone else in this position. I have therefore developed 3 Guides which will help to make your CV stand out for all the right reasons. The guides can be downloaded for free from the resources section. ...

01 Jun 2017

If you've been following the Leadership Challenges, I have recently uploaded the 8th Challenge on YouTube. This Challenge focuses on coaching and not jumping in quickly to offer your team member your own suggestions. What works for you, isn't necessarily going to be as effective for them. Coaching is about becoming comfortable with silences, rather than filling them. If you've asked a r...

17 May 2017

If you've been following the Leadership Challenges, I have recently uploaded the 6th Challenge on YouTube. This Challenge focuses on creating a high performing team, by empowering team members to identify their strengths and development areas and to work together on agreeing actions that will take the team forward. Watch the video to find out more You can also find Challenges 1-5 ...

05 May 2017

The findings from a national study by Oxford Economics in 2014 found that, on average, each member of staff that leaves costs an employer £30,614 to replace. A survey of over 3,000 employees found over 22% left their last job due to lack of faith in the leadership team, 19% quit because they felt “unappreciated” while another 19% left because they felt “disengaged and unmotivated.” ...

03 May 2017

Great news, I have just published my 4th article on LinkedIn. The latest one is focused around creating a coaching culture in you business. Many businesses believe they have a coaching culture, but the reality is usually something completely different or partly on the right track but still work to be done. Why not check out my article to see where your business fits? Connect with me...

09 Apr 2017

I love to find ways of supporting the development of individuals beyond the training room. That's why I decided to create a Weekly Leadership Challenge which I post on LinkedIn and Facebook each Sunday. It started last week and I've just posted the second challenge. If you're interested in taking part for the benefit of yourself and your team, then check out my LinkedIn profile or Facebo...